Last updated: 20 July 2026
In these Terms and Conditions:
“Buyer” means the business, company, partnership, organisation, sole trader or other professional customer purchasing Goods from the Seller.
“Contract” means the contract between the Seller and the Buyer for the sale and purchase of Goods under these Terms and Conditions.
“Goods” means the products supplied or agreed to be supplied by the Seller to the Buyer.
“HealthBridge Plus” means the Seller’s annual membership programme providing eligible members with product discounts, delivery benefits, priority order processing and account support.
“Member” means a Buyer with an active, fully paid HealthBridge Plus membership.
“Seller”, “we”, “us” or “our” means HealthBridge Supplies Ltd, registered in England and Wales under company number 16375964, with its registered office at 3 Diamond Drive, Colne, Lancashire, BB8 0AN.
“Website” means www.healthbridgesupplies.co.uk.
“Working Day” means Monday to Friday, excluding public and bank holidays in England.
These Terms and Conditions apply to all sales of Goods by the Seller.
By placing an order, the Buyer confirms that they have read and accepted these Terms and Conditions and have authority to place the order on behalf of the business or organisation named in the order.
These Terms and Conditions take precedence over any terms submitted or proposed by the Buyer unless expressly agreed in writing by an authorised representative of the Seller.
HealthBridge Supplies operates as a business-to-business supplier.
The Website and Goods are intended for Buyers acting wholly or mainly for purposes relating to their trade, business, craft or profession.
The Website is not intended for individuals purchasing wholly or mainly for personal, domestic or household use.
By placing an order, the Buyer confirms that:
The Seller reserves the right to refuse, suspend or cancel an order where there are reasonable grounds to believe that the purchase is being made primarily as a consumer transaction.
Where payment has already been taken for an order that the Seller declines before dispatch, the amount paid will be refunded.
An order placed through the Website, by telephone, by email or through an agreed purchasing arrangement constitutes an offer by the Buyer to purchase the Goods.
The Buyer is responsible for ensuring that all product details, quantities, delivery information and other order information are complete and accurate.
An automated order acknowledgement confirms that the Seller has received the order. It does not necessarily mean that the order has been accepted.
A Contract is formed when the Seller sends a dispatch confirmation, confirms acceptance in writing or dispatches the Goods, whichever occurs first.
The Seller may decline or cancel an order before acceptance where:
Where possible, the Seller will contact the Buyer to offer an alternative product, revised delivery arrangement or corrected price.
All Goods are subject to availability.
Where Goods become unavailable after an order is placed, the Seller may offer an alternative product. No substitute will be supplied without the Buyer’s agreement.
Where no suitable alternative is agreed, the affected Goods will be cancelled and any payment made for them will be refunded.
Prices are stated in pounds sterling and are those displayed on the Website or provided in a written quotation at the time the order is placed.
The Seller is not currently registered for VAT and does not add VAT to its prices. If the Seller’s VAT status changes, applicable prices, invoices and Website information will be updated.
The Seller may change its prices at any time. A price change will not affect an order that has already been accepted, except where the published price contained an obvious error.
If a pricing error is identified, the Seller will contact the Buyer and provide the option to proceed at the correct price or cancel the affected Goods.
Unless stated otherwise, written quotations remain valid for 30 days from their date of issue.
Quotations may be withdrawn or amended before acceptance where supplier prices, carriage costs, exchange rates or product availability change materially.
Delivery charges are separate from product prices unless expressly stated otherwise.
The applicable delivery charge will be displayed during checkout or confirmed before the order is accepted.
HealthBridge Plus costs £120 per year.
Membership benefits begin when payment has been successfully received and the membership has been activated.
Membership remains active for 12 months from the activation or renewal date, unless suspended or terminated under these Terms and Conditions.
Active Members receive 5% off eligible standard online prices.
The discount applies when the Member:
The membership discount does not apply to:
Membership discounts cannot be combined with another voucher, coupon, promotional discount or account discount unless expressly stated.
Members receive free standard delivery on eligible UK mainland online orders of £30 or more.
A reduced standard delivery charge of £4.95 applies to eligible Member orders below £30.
The applicable charge and eligibility will be shown during checkout.
Free or reduced-rate delivery normally applies to a standard consignment weighing no more than 20kg.
Additional charges may apply to:
Where an additional charge is required, the Seller will contact the Member before dispatch.
Member orders are prioritised for processing during the Seller’s normal working hours.
Priority processing does not guarantee same-day dispatch, next-day delivery or product availability.
Delivery times remain subject to stock availability, supplier lead times, courier performance and the nature of the Goods ordered.
Members receive access to a named account contact who can assist with:
Account support does not constitute medical, clinical, health and safety, legal or regulatory advice.
The Buyer remains responsible for deciding whether Goods are appropriate for its intended application.
HealthBridge Plus delivery benefits are intended for reasonable business stock replenishment and ordinary business purchasing.
The Seller may review a membership where:
Following a review, the Seller may:
The Seller will act reasonably when applying this Fair Usage Policy.
Where HealthBridge Plus is purchased as an automatically renewing subscription, it will renew annually using the payment method associated with the account unless cancelled before the renewal date.
The Member is responsible for ensuring that its payment and contact details remain current.
The Seller may change the membership price or benefits for a future renewal period. Any material change will be communicated before the next renewal payment is taken.
Changes will not normally reduce the benefits already paid for during the Member’s current membership period.
A Member may cancel future renewal through its online account or by contacting the Seller.
Cancellation stops the next renewal payment. Membership benefits will continue until the end of the current paid membership period unless the membership is terminated because of misuse or breach of these Terms and Conditions.
Membership fees are non-refundable once membership has been activated or benefits have been used, except where required by law or where a refund is agreed at the Seller’s discretion.
No refund or account credit will normally be provided for an unused part of the membership period.
The Seller may suspend or terminate a membership where:
HealthBridge Plus membership does not automatically provide a trade credit account or 30-day payment terms.
Credit facilities are subject to a separate application, credit assessment and written approval.
Standard delivery is available to eligible UK mainland business addresses.
Deliveries to Northern Ireland, the Channel Islands, the Isle of Man, offshore islands, restricted postcodes or other locations outside the Seller’s normal delivery area are not included unless expressly agreed.
The Seller may decline an order or provide a separate delivery quotation where the delivery address is outside its standard delivery area.
Non-members receive free standard delivery on eligible orders of £125 or more.
An £8 standard delivery charge applies to eligible non-member orders below £125.
The applicable charge will be shown during checkout or confirmed before the order is accepted.
HealthBridge Plus delivery charges and benefits are set out in Section 5.
Most stocked orders placed and paid for by 11am are normally delivered within 1–3 working days.
Delivery times are estimates and are not guaranteed.
Orders may take longer where they contain:
The Seller will provide an estimated delivery time where it is expected to differ materially from the normal delivery service.
The Seller will take reasonable steps to meet the estimated delivery time but will not be responsible for delays caused by events outside its reasonable control.
This may include courier disruption, severe weather, road closures, industrial action, supplier delays, product shortages, customs delays, system failures or other force majeure events.
The Seller may deliver an order in more than one consignment where Goods:
The Buyer will not be charged additional delivery costs where the Seller chooses to split an otherwise eligible standard delivery, unless an additional charge has been agreed in advance.
The Buyer must provide a complete and accurate delivery address and any information reasonably required to complete the delivery.
The Buyer is responsible for ensuring that:
Pallet deliveries may be made to the kerbside unless an alternative service has been agreed.
Additional charges arising from an incorrect address, refused delivery, failed delivery attempt, lack of access or failure to collect Goods may be charged to the Buyer.
The Seller may withhold redelivery until the relevant charge has been paid.
The Buyer should inspect the Goods as soon as reasonably possible following delivery.
Visible damage, shortages or incorrectly supplied Goods should be reported within two working days of delivery.
Where possible, the Buyer should provide:
The Buyer should retain the Goods and packaging until the Seller confirms whether they are required for inspection, collection or return.
A missing delivery should be reported as soon as reasonably possible and no later than seven days after the estimated delivery date.
The Seller will investigate the delivery with the courier or supplier and provide an appropriate resolution.
Risk in the Goods passes to the Buyer when the Goods are delivered to the specified delivery address or collected by the Buyer or its nominated carrier.
Payment may be made using the payment methods displayed during checkout or otherwise agreed by the Seller.
These may include debit card, credit card, bank transfer, Google Pay, Apple Pay or an approved trade credit account.
Unless the Buyer has an approved credit account, payment must be received in full before the Goods are dispatched.
Credit accounts and payment terms are provided only where expressly approved by the Seller.
The Seller may:
Unless otherwise agreed in writing, approved credit-account invoices are payable within 30 days of the invoice date.
Where an approved credit-account invoice is not paid by its due date, the Seller reserves the right to charge statutory interest, fixed compensation and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998, as amended.
The Seller may also suspend deliveries, cancel unfulfilled orders or withdraw credit facilities until overdue amounts are paid.
Ownership of the Goods remains with the Seller until the Seller has received full payment of all amounts due in respect of those Goods.
Until ownership passes, the Buyer must keep the Goods identifiable and must not intentionally damage, dispose of or create a charge over them.
A Buyer wishing to cancel or amend an order should contact the Seller as soon as possible.
Cancellation is not guaranteed once an order has been accepted, prepared, personalised, ordered from a supplier or dispatched.
Customised, printed, made-to-order or specially sourced Goods may not be cancelled once production or procurement has begun.
The Seller may accept a return of correctly supplied, non-faulty Goods where:
Acceptance of a non-faulty B2B return is at the Seller’s discretion.
Unless the Goods are faulty, damaged before delivery, materially misdescribed or incorrectly supplied by the Seller, the Buyer is responsible for the cost and risk of returning the Goods.
The Seller may deduct the original outward delivery cost from any discretionary refund where appropriate.
A restocking charge of up to 20% may apply to an approved return of correctly supplied, non-faulty Goods.
The restocking charge helps cover inspection, administration, handling and repackaging costs.
No restocking charge will apply where Goods are defective, damaged before delivery, materially misdescribed or incorrectly supplied by the Seller.
Unless faulty or incorrectly supplied, returns will not normally be accepted for:
Where Goods are faulty, damaged before delivery, materially misdescribed or incorrectly supplied, the Buyer should contact the Seller promptly.
The Seller may request photographs, batch information, packaging, product labels or other reasonable evidence before arranging a collection, replacement, repair, account credit or refund.
The Seller must be given a reasonable opportunity to inspect the Goods and provide an appropriate remedy.
Approved refunds will be made to the original payment method wherever reasonably possible.
Refunds are normally processed within 14 days after the returned Goods have been received and inspected or after the Seller has otherwise approved the refund.
Bank or card-processing times are outside the Seller’s control.
The Seller takes reasonable care to ensure that product descriptions, specifications, photographs and other information are accurate.
Product images are for illustrative purposes. Packaging, branding, colour and minor product details may change where a manufacturer updates its products, provided that the fundamental specification and intended function are not materially changed.
The Buyer is responsible for checking that the Goods are suitable for the intended purpose, working environment, user and application.
This includes checking:
Information provided by the Seller is general product information and does not replace professional medical, clinical, occupational health, health and safety or regulatory advice.
The Buyer is responsible for selecting appropriate Goods and ensuring that employees, patients, residents, contractors and other users receive appropriate instruction and training.
The Buyer must follow all manufacturer instructions, warnings, shelf-life requirements and storage conditions.
The Seller is not responsible for defects, deterioration or loss caused by:
Goods will be supplied in accordance with their product description and any applicable manufacturer warranty.
Warranty periods and conditions vary by product.
Consumable, disposable, sterile and dated Goods are not warranted beyond their stated shelf life or expiry date.
Where a valid warranty claim arises, the Seller may repair or replace the Goods, arrange a manufacturer remedy, provide account credit or issue a refund, depending on the circumstances.
Nothing in these Terms and Conditions excludes any obligation or liability that cannot lawfully be excluded.
Nothing in these Terms and Conditions limits or excludes liability for:
Subject to Section 10.1, the Seller’s total aggregate liability arising from or in connection with a Contract will not normally exceed the total price paid or payable by the Buyer for the Goods giving rise to the claim.
Subject to Section 10.1, the Seller will not be liable for:
The Seller will not be responsible for loss resulting from:
Each limitation and exclusion in this section applies only to the extent that it is lawful and reasonable.
If any limitation is found to be unenforceable, it will be modified to the minimum extent necessary while the remaining provisions continue to apply.
The Seller will process personal information in accordance with applicable data-protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal information may be collected and used for purposes including:
The Seller may share relevant information with carefully selected service providers where necessary to operate the Website, process payments, provide delivery, manage accounts, maintain business systems or comply with legal obligations.
These providers may include payment processors, couriers, manufacturers, distributors, hosting providers, website providers, accounting platforms and professional advisers.
Further information about how personal information is collected, used, shared, retained and protected is available in the Seller’s Privacy Policy.
Where the Buyer supplies personal information relating to its employees, customers, patients, residents, contractors or representatives, the Buyer confirms that it has the authority and an appropriate lawful basis to provide that information.
The Seller is committed to resolving concerns promptly, fairly and professionally.
Complaints may be submitted by email, telephone or post using the contact details in Section 15.
The Buyer should provide:
The Seller aims to acknowledge a complaint within two working days and provide a full response within ten working days.
Complex complaints may require additional time. Where this happens, the Seller will provide an update and an estimated response date.
The parties should attempt to resolve any dispute through reasonable discussion before commencing formal legal proceedings.
All intellectual-property rights in the Website, catalogues, brochures, product descriptions, photographs, designs, graphics, documents, technical information and marketing materials created or owned by the Seller remain the property of the Seller or the relevant rights owner.
The Buyer may use product information supplied by the Seller only for legitimate internal business purposes relating to the purchase and use of the Goods.
The Buyer may not copy, reproduce, modify, publish, distribute or commercially exploit the Seller’s materials without prior written permission.
Manufacturer names, trademarks, images and product information remain the property of their respective owners.
Each party must keep confidential any commercial, financial, technical or operational information received from the other party that is identified as confidential or would reasonably be understood to be confidential.
Confidential information may be disclosed where:
Pricing agreements, negotiated discounts, credit terms and bespoke commercial arrangements are confidential and must not be shared with unrelated third parties.
This confidentiality obligation will continue for two years after the relevant Contract or commercial relationship ends.
The Seller will not be responsible for delay or failure to perform its obligations where caused by circumstances outside its reasonable control.
These may include severe weather, fire, flood, epidemic, pandemic, war, civil disturbance, industrial action, courier disruption, supplier failure, product shortage, utility failure, cyber incident, transport disruption or government action.
The Seller will take reasonable steps to reduce the effect of the disruption and resume performance when reasonably possible.
The Contract and any written quotation or order confirmation issued by the Seller constitute the entire agreement between the parties relating to the relevant order.
The Buyer confirms that it has not relied on any statement or promise that is not included in the Contract, except that nothing limits liability for fraud or fraudulent misrepresentation.
A variation to these Terms and Conditions or a Contract is effective only where agreed in writing by an authorised representative of the Seller.
The Seller may update these Website Terms and Conditions from time to time. The version applying to an order will normally be the version published when that order was placed.
The Buyer may not transfer or assign its rights or obligations under a Contract without the Seller’s prior written agreement.
The Seller may assign or subcontract its rights and obligations where this does not materially reduce the Buyer’s contractual rights.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, it will be removed or modified to the minimum extent necessary.
The remaining provisions will continue in full force.
A delay or failure by either party to enforce a right does not constitute a waiver of that right.
A waiver on one occasion does not constitute a waiver on another occasion.
A person who is not a party to the Contract has no right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.
These Terms and Conditions and all Contracts are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over disputes arising from or connected with these Terms and Conditions or a Contract.
For questions about these Terms and Conditions, an order, membership or delivery, please contact:
HealthBridge Supplies Ltd
3 Diamond Drive
Colne
Lancashire
BB8 0AN
Telephone: 0333 090 6545
Email: sales@healthbridgesupplies.co.uk
Website: www.healthbridgesupplies.co.uk
Company number: 16375964
