We aim to make ordering from HealthBridge Supplies straightforward, with clear delivery charges and realistic timescales.
Most stocked orders placed before 11am are normally delivered within 1–3 working days. Delivery times are estimates and may vary depending on product availability, supplier lead times, order size and delivery location.
Standard delivery is free on eligible orders of £125 or more.
An £8 standard delivery charge applies to eligible orders below £125.
The delivery charge will be shown clearly during checkout before payment is completed.
HealthBridge Plus members receive additional delivery benefits when ordering online through their membership account.
Eligible member orders of £30 or more receive free standard UK mainland delivery.
A reduced £4.95 delivery charge applies to eligible member orders below £30.
Member delivery benefits normally apply to a standard parcel weighing up to 20kg.
Additional charges may apply to:
Where an additional delivery charge is required, we will contact you before dispatch.
Most stocked orders placed and paid for before 11am, Monday to Friday, are normally delivered within 1–3 working days.
Orders placed after 11am will normally be processed on the next working day.
Orders may take longer where they include:
Where we expect delivery to take longer than our normal timescale, we will provide an estimated delivery date or contact you with an update.
Our standard delivery service applies to eligible UK mainland business addresses within our normal courier delivery areas.
Additional charges may apply to deliveries to:
Please contact us before ordering if you require delivery outside our standard UK mainland area. We will confirm whether delivery is available and provide a quotation where required.
Heavy, bulky, oversized and palletised products may require a specialist delivery service.
These orders may be subject to:
Please make sure that the delivery location is accessible and that suitable unloading arrangements are available where required.
We will contact you before dispatch if your order requires an additional charge or special delivery arrangement.
Some orders may arrive in more than one delivery where products:
You will not normally be charged additional delivery costs where we choose to split an otherwise eligible standard delivery.
Please check your delivery as soon as reasonably possible after it arrives.
Any visible damage, missing items or incorrectly supplied products should be reported within two working days of delivery.
Please provide:
Please retain the products and packaging until we confirm whether they are required for inspection, collection or return.
The customer is responsible for providing a complete and accurate delivery address and ensuring that someone is available to accept the delivery where required.
Additional charges may apply where delivery cannot be completed because of:
Any redelivery charge may need to be paid before the order is sent again.
Although we will always take reasonable steps to meet the estimated delivery time, delays may occasionally occur due to circumstances outside our control.
These may include:
Where possible, we will keep you informed and provide an updated delivery estimate.
For delivery questions, large orders or specialist delivery requirements, please contact us before placing your order.
Telephone: 0333 090 6545
Email: sales@healthbridgesupplies.co.uk
